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GE/Synchrony Update #4

Update FYI Sent at: 11:24 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Failover to the secondary router/circuit was successful.  Traffic was flowing across router 2, and there were some disruptions in their EE/SNA connections, which were recovered.  However, some issues continue to be reported by the Edison team, and currently NextGen is seeing no transactions.  AT&T network support has opened a ticket for inspection of the primary circuit.  Troubleshooting with the customer continues.

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Update FYI Sent at: 10:27 ET Impact: 2 Incident #: IN71651...

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Update FYI Sent at: 12:13 ET Impact: 2 Incident #: IN71651...

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