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GE/Synchrony Update #5

Update FYI Sent at: 12:13 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Teams discovered what appears to be asymmetric routing occurring on the primary router due to the LAN interface still being up. Once the LAN interface was shutdown, in addition to the WAN interface, issues cleared and everything is connected and all applications processing again as of approximately 11:52 ET. At 12:00 ET, Synchrony reported being down again, not processing on Edison or Genesys.  Troubleshooting continues.

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GE/Synchrony Update #4

Update FYI Sent at: 11:24 ET Impact: 2 Incident #: IN71651 Start Time: 03/02/2017 04:30 ET...

GE/Synchrony Update #6

Update FYI Sent at: 13:50 ET Impact: 2 Incident #: IN71651...

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