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GE/Synchrony Update #6

Update FYI Sent at: 13:50 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Teams have taken the primary remote router (EFX managed at the customers premise) out of service, and all traffic is flowing across the secondary circuit and router. Synchrony is in the process of bringing all their services back online and conducting testing. EFX resources will have to examine the primary router and decide on next steps. A coordinated call with Synchrony will be scheduled prior to placing it back into service.  Additional updates to follow.

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