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Synchrony Update #1

Update FYI Sent at: 09:52 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Equifax support teams have joined the customers technical bridge to assist in troubleshooting and trying to isolate the root cause. NextGen is receiving intermittent port fill alerts on port 7187, which is dedicated to Synchony (GE), the first occurring around 04:30 this morning. Additional updates to follow.

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