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Update FYI Sent at: 15:04 ET

Impact: 2

Incident #: IN72250

Start Time: 03/06/2017 13:05 ET

 

Description: At 13:10 ET, ACRO support reported failed connections while connecting to the EDN and NuDB datasources.

 

Application(s): ACRO & InterConnect

 

Status: Teams continue to investigate as logs are reviewed and additional teams are engaged in assisting in the investigation. As stated on previous update, no further timeouts have occurred and the errors have cleared without intervention. Additional updates be sent as status warrants.

Update FYI Sent at: 14:21 ET

Impact: 2

Incident #: IN72250

Start Time: 03/06/2017 13:05 ET

 

Description: At 13:10 ET, ACRO support reported failed connections while connecting to the EDN and NuDB datasources.

 

Application(s): ACRO & InterConnect

 

Status: The failed connections occurred from 13:05 ET to 13:06 ET for Trended Data, OMS, IC, and EDN and cleared without intervention. No further timeouts have occurred. Support teams are engaged and reviewing logs and additional teams are being engaged to help assist in the investigation. Additional updates to be sent as status warrants.

Initial FYI Sent at: 13:28 ET

Impact: 2

Incident #: IN72250

Start Time: 03/06/2017 13:05 ET

 

Description: At 13:10 ET, ACRO support reported failed connections while connecting to the EDN and NuDB datasources.

 

Business Impact: To be determined.

 

Application(s): ACRO & InterConnect

 

Sent by: Kushagra Verma

FOR EQUIFAX INTERNAL USE ONLY

 

Please join Main Tech Bridge & Main Chat Room

 

Bridge Number: 1-866-398-2885,624683247#, Chat: http://172.18.18.63/chat

 

Sent at: 13:24 ET

Impact: 2

Incident #: IN72250

Start Time: 03/06/2017 13:05 ET

 

Description: At 13:10 ET, ACRO support reported failed connections while reaching out to the EDN and NuDB datasources.

 

Sent by: Kushagra Verma

Update FYI Sent at: 13:50 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Teams have taken the primary remote router (EFX managed at the customers premise) out of service, and all traffic is flowing across the secondary circuit and router. Synchrony is in the process of bringing all their services back online and conducting testing. EFX resources will have to examine the primary router and decide on next steps. A coordinated call with Synchrony will be scheduled prior to placing it back into service.  Additional updates to follow.

Update FYI Sent at: 12:13 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Teams discovered what appears to be asymmetric routing occurring on the primary router due to the LAN interface still being up. Once the LAN interface was shutdown, in addition to the WAN interface, issues cleared and everything is connected and all applications processing again as of approximately 11:52 ET. At 12:00 ET, Synchrony reported being down again, not processing on Edison or Genesys.  Troubleshooting continues.

Update FYI Sent at: 11:24 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Failover to the secondary router/circuit was successful.  Traffic was flowing across router 2, and there were some disruptions in their EE/SNA connections, which were recovered.  However, some issues continue to be reported by the Edison team, and currently NextGen is seeing no transactions.  AT&T network support has opened a ticket for inspection of the primary circuit.  Troubleshooting with the customer continues.

Update FYI Sent at: 10:27 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Synchrony called ESD to advise their Genesys transactions are failing and have requested EFX resources join another bridge with them. Our resources already engaged with them are seeing a potential circuit issue, and that is being called out to the Telco vendor for analysis. Our resources have failed all GE traffic over the standby router and testing is underway to determine if traffic is successfully flowing and transactions processing.  Additional updates to follow.

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

Application(s): NextGen

Status: Synchrony called ESD to advise their Genesys transactions are failing and have requested EFX resources join another bridge with them. Our resources already engaged with them are seeing a potential circuit issue, and that is being called out to the Telco vendor for analysis. Our resources have failed all GE traffic over the standby router and testing is underway to determine if traffic is successfully flowing and transactions processing.  Additional updates to follow.


Sent by: Swati Sood

Update FYI Sent at: 09:52 ET

Impact: 2

Incident #: IN71651

Start Time: 03/02/2017 04:30 ET

 

Description: At 08:47 ET, Synchrony Financial reported that they are seeing Alerts from Equifax.

 

Application(s): NextGen

 

Status: Equifax support teams have joined the customers technical bridge to assist in troubleshooting and trying to isolate the root cause. NextGen is receiving intermittent port fill alerts on port 7187, which is dedicated to Synchony (GE), the first occurring around 04:30 this morning. Additional updates to follow.
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